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P/01PRIVACY & GDPR

Privacy policy

How Dronggo collects, uses, stores, and deletes visitor and workspace data when the AI bar is installed on a site.

Effective date: 7 May 2026

P/02CONTACT

Dronggo Privacy Team
privacy@dronggo.ai
We respond to verified privacy requests within 30 days.

P/03WHAT WE COLLECT

What we collect

We collect only the data needed to run the assistant, route leads, and keep the service secure.

  • Conversation history between visitors and the assistant.
  • Anonymous visitor identifiers, hashed IP data, browser metadata, and page context for abuse prevention and analytics.
  • Lead details such as name, email, phone, and custom fields only when a visitor submits them deliberately.
P/04HOW WE USE DATA

How we use data

The data is used to answer visitors, notify your team about qualified leads, improve routing quality, and protect the service from misuse.

  • Generate AI responses and maintain conversation context.
  • Route captured leads to inboxes, Slack, email, and outbound webhooks configured by the workspace.
  • Measure product performance, detect abuse, and troubleshoot delivery issues.
P/05RETENTION

Retention

Workspace data remains available until the workspace deletes it, exports it, or asks for removal through an authenticated privacy request.

  • Visitors can remove their own widget conversation history using the in-widget deletion flow.
  • Lead routing logs and operational metadata may be retained for fraud prevention, billing, and auditability.
  • Backups age out on the platform retention schedule and are deleted automatically after their recovery window closes.
P/06YOUR RIGHTS

Your rights

Depending on your region, you may be entitled to request access, correction, export, restriction, or deletion of personal data.

  • Request a copy of personal data associated with a visitor or workspace record.
  • Ask for correction or deletion of inaccurate or outdated information.
  • Withdraw consent for optional follow-up communication at any time.
P/07DATA EXPORT & DELETION (GDPR)

Dronggo supports GDPR-aligned deletion workflows for widget conversations and manual review for broader export or erasure requests.

Request contact: privacy@dronggo.ai

Include the workspace name, the visitor identifier or email if known, and the request type so we can verify and fulfill it safely.